This shipping policy outlines the terms and conditions for the delivery of your hospital furniture purchases. Please read this policy carefully before placing your order.
Shipping Methods
We offer a variety of shipping methods to meet your needs. The available options and their associated costs will be displayed during checkout based on the size, weight, and destination of your order.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. Specific costs will be displayed during checkout. Please note that additional fees may apply for certain shipping methods, liftgate services, or remote locations.
Delivery Times
Delivery times vary depending on the shipping method selected, your location, and the availability of the items. Estimated delivery times will be displayed during checkout and confirmed in your order confirmation email. Please remember that these are estimates only, and your actual delivery date may vary depending on unforeseen circumstances.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the carrier’s website.
Delivery Notifications
We will send you an email notification with an estimated delivery timeframe when your order is approaching delivery. For inside delivery or white glove service, we will contact you to schedule a convenient delivery appointment.
Inspection and Acceptance
Upon delivery, please inspect the packaging and furniture for any damage. If you notice any damage, please note it on the delivery receipt and immediately contact us. For inside delivery or white glove service, our team will inspect the furniture before leaving your premises.
Returns and Exchanges
Our return and exchange policy for hospital furniture may differ from our standard policy due to the nature of the products. Please refer to our separate returns and exchange policy for hospital furniture for specific details.
Unforeseen Circumstances
We strive to deliver your order on time and in perfect condition. However, sometimes unforeseen circumstances such as weather delays, equipment breakdowns, or transportation strikes may affect delivery times. We will do our best to keep you informed of any delays and work to get your order to you as soon as possible.